1. Who this policy applies to
This Privacy Policy applies to visitors, prospective clients, registered users and agency contacts using the INTAX VISA website, live assistant and client portal. INTAX VISA provides country-specific work-program support and a separate Serbia company-formation service.
2. Information we may collect
Depending on the service, we may collect identification, contact and application information such as your name, date and place of birth, nationality, residential address, email, mobile number, passport details, selected destination, selected program and intended business activity.
For work-program applications, the portal may receive files including a passport information page, biometric photograph and CV / Resume. Other supporting files, such as insurance, diploma or professional certificate, bank statement, residence permit, previous visa, police certificate or other case documents, may be uploaded when available or requested later.
When you use the live assistant, we may collect your selected country, selected service, messages, detected language, conversation summaries, application reference and support status so the conversation can remain connected to the correct program.
3. Account and sign-in information
You may create or access an account using email and password or another authentication method made available by the website. Application and passport information must be entered or confirmed separately and should match your official documents.
4. Why we use this information
We use information to communicate with you, administer the selected service, prepare or coordinate application materials, maintain an operational record of each country-specific case, provide status updates, prevent misuse and comply with applicable legal or regulatory obligations.
5. Secure portal and document access
Client-uploaded files are intended to be stored in private storage and accessed only by the relevant authenticated client and authorized INTAX VISA administrators. Some internally generated documents may remain admin-only and may not be exposed through the customer portal.
6. Service providers
We use technology and communications providers to operate the service. This may include Supabase for authentication, database and file storage; Vercel for hosting; email and messaging providers; AI or language-processing providers for live-assistant answers, translations and summaries; and, where optional advertising cookies are accepted, Meta Platforms for advertising measurement through Meta Pixel. These providers operate under their own terms and security frameworks.
7. Advertising measurement
With your optional-cookie consent, Meta Pixel may record website events such as page views, country-program views, live-chat starts, client-account registrations and application submissions. These events are used to understand campaign performance and improve advertising. We do not intentionally send passport numbers, passport scans, CV files, payment wallet details or the contents of application forms to Meta Pixel.
8. Sharing of information
We may share information when reasonably necessary to deliver the selected service, for example with a prospective or confirmed employer, professional adviser, translator, registration-related provider, consular post or competent authority involved in the relevant destination-country procedure. We do not sell personal information to advertisers.
9. International processing
Clients, employers, authorities and technology providers may be located in different countries. Information may therefore be processed outside your country of residence where this is necessary to provide the requested service.
10. Retention
We retain application and communication records only for as long as reasonably necessary for the service, operational follow-up, dispute prevention, accounting or legal obligations. Retention periods may differ by record type and case status.
11. Your choices and rights
Subject to applicable law, you may contact us to request access to, correction of or deletion/restriction of personal information where legally available. Some records may need to be retained for contractual, accounting, fraud-prevention, legal or dispute-resolution purposes.
12. Security
We use authentication, private storage controls and access restrictions designed to reduce unauthorized access. No internet-based system can guarantee absolute security. Users should protect their login credentials and contact us promptly if they believe their account has been compromised.
13. Changes to this policy
We may update this policy as our countries, services, technology providers or legal requirements change. The current version will be published on this page.